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Discover Card: Ugh.

October 5th, 2007 at 03:33 am

I have been getting calls almost daily from a 800- or 866- number. If I type them into my Google search box, I almost always get one of those "who called me" pages and a bit of searching reveals that the numbers are usually from Discover. I don't pick up, but the other day my kids were watching PBS and the phone started ringing, and I picked up so they wouldn't have to listen to the five rings, then the answering machine. I also figured I'd tell whoever it was to quit calling.

This perky woman asks for me, I say "this is she" and she launches right into her spiel. Did I know that identity theft is a ten billion dollar problem? An account review revealed some concerns about my account. Right here I knew this was complete bull, because the only thing I've used my Discover for is a balance transfer. The card has never even left the house. She goes "so what we're going to do is send you out a copy of your credit report from all three credit bureaus and then.." but I cut her off here, figuring that next was going to come an aggressive push of some product like identity theft insurance. "I don't need them." I was about to tell her not to call me anymore unless it pertains specifically to my account, but she said "1-800-Discover" and hung up on me.

The only other time I've picked up the phone and it was them, they used similar tactics. I've forgotten what it was they were trying to get me to sign up for, credit insurance, I think. Anyway, throughout the whole spiel the woman never actually asked me if I wanted it, just basically said "We're enrolling you at the low monthly cost of x" and never allowed me a word in edgewise. She finally got to the point where she said "I just need your verbal permission to enroll you in this program" and I said "NO! I do not want it. Do not enroll me." She acted all disgruntled, thanked me, and hung up.

I can't imagine how many people get stuck signed up for these types of useless things, because they fall for the "there's a problem with your account" line or they're pushovers. These ladies were really aggressive. Just typing this has strengthened my resolve to pick up the next time I get one of those number on my caller ID and right away tell them to take me off their list unless it is an actual problem with my account, not just a sales pitch.

5 Responses to “Discover Card: Ugh.”

  1. JanH Says:

    Lately, if I need to answer the phone to keep it from waking someone or some other reason and it has one of those numbers, I just say "she's not at home, can I take a message...." They usually say call 1-800-discover or say they will call back later. They call me now about three times a day. I usually don't answer. It is beginning to drive me crazy how much they call!

  2. dmontngrey Says:

    This is why I love my VOIP! I look up the number that called (on whocalled.us) and then I search for that company's main number. I then log in to my VOIP and set it up so that any time I get a call from that number it automatically forwards it to the company's main number. I can port individual numbers any way I want to. I'd like to imagine it makes the telemarketers really wonder. My phone hardly rings anymore... Smile

  3. kimiko Says:

    I have discover card but I don't get any call from them, well, not anymore since I told them I don't own a business and won't need business cc. They used to send me checks for cash advances but I called them up and told them to stop and they stopped. You should give them a call and tell them to cease their telemarketing activity.

  4. Zach Says:

    Yeah, really, I work at Discover Card, and you should know that all you have to do is request them to take you off their calling list. Then let them read you a quick disclosure and it's done.

    Also, it's funny to hear what that one lady did... she said "1-800-Discover" at the end of the call and quickly hung up on you. That's because they're required to say that somewhere in the call or else they get a compliance. She sounded like a corner-cutter to me. It's a competitive place to work.

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